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Shipping & Returns

1. SHIPPING AND DELIVERY

1.1. Shipping

SPAIN: free.

EUROPE: 2,99 €.

REST OF THE WORLD: 6,99 €

Due to the COVID-19 current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you. We appreciate your patience in these difficult times.

1.2. Delivery
  • 48/72 hours in the Peninsula and Balearic Islands
  • 7 to 10 business days in European Union
  • Delivery outside of the European Union will depend on customs and lead time of local postal services. Additional duties and taxes assessed by customs are the responsibility of the customer.

2. RETURNS AND CANCELLATIONS POLICY

2.1. Right of Return

If the Customer is not satisfied with his order upon receipt, he will have a period of fifteen (15) days from the date of receipt to exercise the right of return. To do so, the Customer shall send an email to pedidos@turbandu.com with the subject "Return" clearly stating the order number and the product he wishes to return. TURBANDU guarantees repayment of the full amount of the product in the same manner as payment was made. The Customer shall pay all delivery fees and shall ensure that the Product arrives in perfect conditions to our warehouse. In this case, the Customer must send written notice to pedidos@turbandu.com. The written notice must include the express will of the Customer to exercise their right to cancel the purchase, the details of the products he wishes to return and the relevant order number. After fifteen (15) day-period TURBANDU will not accept returns of orders. Products must be in perfect condition, in their original packaging and unused, with all labels and accessories included where applicable. Upon receipt of the products in our stores, and after checking their condition, TURBANDU will proceed to refund the amount by the same payment method used by the Customer. There will be no refund for those products which are not in the same condition they were received by the Customer and TURBANDU will not accept returns that have not been previously reported. The product price will be made reimbursed within 30 days from receipt of the return.

  • Send us an email to pedidos@turbandu.com indicating the items you would like to return and order number.
  • You should send your return to our warehouse.
  • Once we receive your return and if has been approved, you will receive your refund via the same means used to make your purchase.
  • When returning an item the customer should be responsible for the shipping cost.

Our returns address is:

TURBANDU
Calle Residencial El Acebuche 24
11380 Tarifa (Cádiz)
Spain

2.2. Order Cancellation

If TURBANDU receives the order cancellation before departure of product, the Customer shall bear no cost. In the case the cancellation order is received after the departure of the order, the Customer shall be bear the delivery and return fees.